IRA Sportswear delivers globally with advance payment options and respective Custom Duties and taxes of other countries.
IRA Sportswear dispatches all parcels using the best service provider in the field of courier to offer you fast and reliable delivery. You can track your delivery from www.irasportwear.com or by logging to our courier partner’s website.
Delivery charges will vary on different variables depending on your parcel’s location, weight, volume and the value of your order. The charges include fulfilment costs of your order. IRA Sportswear will send the estimated shipping charges in the quote.
Estimated delivery times are available from the moment you order is confirmed. Once your parcel has been dispatched by our Logistics team, an email will automatically be sent to you.
Despite our best efforts and those of our courier partner, certain issues can arise before your parcel is delivered. In order to guarantee you seamless service quality, IRA Sportswear promises to do its best to find the causes and resolve the problem in a timely manner.
Track Order Online
Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically. You can then follow your parcel’s progress on our courier partner website with your Consignment Number. If you are unable to view any information regarding your parcel, we recommend that you contact us so we can follow up on your order at [email protected] or call us at our customer care numbers or by logging to our courier partner’s website.
What if I am not available at the time of delivery?
Should you not be present when our courier attempts to deliver your parcel, a message/call will be left for your information. If your neighbour/help/driver/family member has accepted it on your behalf, the delivery will be considered ‘Delivered’. However, a second attempt will automatically be made after 48 hour if no one was present at the given address. After the second attempt, our courier will hold on to your parcel for 7 days awaiting further instructions from the recipient before returning your parcel to IRA Sportswear. Once the parcel has been sent back to us, you must wait until it arrives in our warehouse. We will re-dispatch it to you as per your instructions. You will have to bear re-delivery charges which may vary from the charges in your actual order price.
When you receive your parcel, you notice that it is damaged and you should refuse to accept it. All parcels are guaranteed to be in perfect condition when they are dispatched from our warehouse, complete with security tape that should be visible and intact. Send us an e-mail at [email protected] stating that you have refused to accept the damaged parcel within 3 days of receiving the parcel. Please send us the parcel. It should reach us within 7 days.
What to do if a damaged parcel has been delivered?
If your parcel was left for you in your post-box, or if your neighbour/help/driver/family member has accepted it on your behalf, and it is damaged, the parcel is considered ‘Accepted’. If on opening your parcel you notice that items are damaged or missing, please inform us within 24 hours of receiving the parcel by sending an e-mail at [email protected] For further information on returns kindly check our return policy.
I have only received part of my order.
Please be aware that your order may be dispatched in separate parcels and on different dates due to several reasons like out of stock items, custom orders etc. If you have only received a part of your order, we recommend you visit the delivery tracking page. If shipment is still ongoing, your missing items will certainly be delivered shortly. If the shipment dates have lapsed and you have not received your entire order, please contact us by sending mail to customer care at [email protected]
Unless the items you received are faulty, we are unable to offer a refund or exchange on: All Jerseys Personalised with a Name, Number, Long Sleeves, Player Fit, or between Sizes S – 3XL Any Personalised or made to order goods
Note: The estimated time of delivery is different depending on the areas you live in. It may differ from one item to another and from one location to another. General time of delivery varies from 12-15 days. It may take 10-15 business days depending on the location.. Business days exclude Public Holidays, National Holidays and Sundays