Your Questions,
Answered
Everything you need to know about designing, ordering, and receiving your custom sportswear — fast, clear, no fluff.
What is IRA Sportswear?
+What sports do you cover?
+What is the minimum order quantity (MOQ)?
+Can I order just jerseys, or do I need a full kit?
+Do you only make playing kits, or do you cover off-field, lifestyle, and athleisure too?
+- Off-Field & Travel Wear — travel trousers, hoodies, full-zip jackets, and management polos so your squad looks unified from the bus to the dressing room
- Athleisure & Lifestyle — training tees, casual hoodies, and caps designed to be worn on and off the court or field
- Fan & Supporter Wear — replica and supporter-style jerseys for fan clubs, travel groups, and spectators across all sports
- Match Officials & Coaches — umpire and referee shirts, coach polos, and bench jackets with club or tournament branding
- Volunteers & Event Staff — event vests, polo shirts, and staff jackets for tournament helpers, scorers, and ground crew
How long does the entire process take?
+Is IRA Sportswear a legitimate company? Can I trust my order?
+Cricket What cricket apparel items can I customize?
+Cricket Can I get traditional white kits as well as coloured ones?
+Cricket Can I add player names, numbers, and sponsor logos?
+Soccer What soccer kit items are available?
+Soccer Can I order home and away kits together?
+Soccer Are the fabrics suitable for outdoor play in varying climates?
+Tennis What tennis apparel do you offer?
+Tennis Can academies order custom kits for students?
+Badminton What badminton items can I customize?
+Badminton Can I order matching kits for a mixed doubles team or club?
+Pickleball Do you offer custom pickleball uniforms?
+Pickleball Can recreational leagues and social clubs order pickleball kits?
+What is the 3D Kit Builder?
+Do I need design experience to use the Kit Builder?
+Can I design jerseys for individual players with different names and numbers?
+Can I save my design and come back to it later?
+What if I want IRA to design the kit for me instead?
+What file formats should I use when uploading my logo?
+- Preferred: AI or EPS (vector) — scales to any size without quality loss
- Accepted: SVG — clean vector format also ideal for sublimation
- Raster accepted: PNG with transparent background — minimum 300 DPI at intended print size
My logo has a white background — will that print onto the jersey?
+Do you offer logo design or redrawing services?
+Can I use sponsor logos and brand marks on my kit?
+Can I upload a complete custom jersey design rather than building it in the tool?
+What sizing standard do IRA garments follow?
+Where can I find the size chart?
+Can I mix different sizes within a single order?
+Do you offer youth / junior sizing?
+What is the step-by-step ordering process?
+- Step 1 – Design: Use the 3D Kit Builder to create your kit live, or upload your own completed artwork files.
- Step 2 – Review Digital Sample: Before any production begins, we send you a digital artwork proof for approval. You review colors, logo placement, names, and numbers — and only sign off when you're satisfied.
- Step 3 – Confirm Order & Payment: Once the artwork is approved, you confirm your size breakdown (minimum 15 units per garment style) and complete payment.
- Step 4 – Production: Your kits are manufactured to your approved design using high-quality sublimation printing and performance fabrics.
- Step 5 – Quality Check: Every order goes through an internal quality inspection before being packed and dispatched.
- Step 6 – Dispatch & Tracking: Your shipment is booked with DHL or UPS and you receive your tracking number immediately. Your kits are on their way.
What is the minimum order quantity (MOQ)?
+Will I see a digital sample / artwork proof before my order goes into production?
+How long does the digital proof / artwork approval take?
+What is the total turnaround time from order to delivery?
+Can I make changes after approving the digital sample?
+How do I submit my team's player names, numbers, and sizes?
+Not ready to upload? Send it directly after your design is finalised:
What information should I include in the player list?
+- Player Name — as it should appear printed on the garment (check spelling carefully)
- Squad Number — the number to be printed on the back and/or shorts
- Size — referring to our size guide (XS – 4XL, US sizing standard)
- Garment Type — if ordering multiple item types, specify which size applies to which garment per player
When do I need to submit the player list by?
+What does the price include?
+- Full sublimation custom printing and manufacturing
- Standard international air shipping (via DHL or UPS)
- Delivery to your address
- Customs clearance fees
- Import duties and tariffs
Are there any additional charges I should be aware of?
+Where can I see your pricing?
+How do you ship orders internationally?
+When will I receive my tracking number?
+What is the standard delivery timeframe?
+Can I get my order faster with rush/expedited shipping?
+Are customs duties and import taxes included in my price?
+Do you ship to all countries?
+What is your return policy?
+However, if you experience a genuine print defect or quality issue, our sales team is immediately available to review and resolve the matter — see below.
What happens if there is a print defect or quality problem with my order?
+- Contact our sales team immediately with clear photos of the affected items
- We will assess the issue within 1–2 business days
- Genuine defects will be remedied — either through a replacement production run or a mutually agreed resolution
Can I make changes to my order after confirming it?
+How do I contact the sales team?
+- Live Chat: Available on-site via the chat widget (bottom right corner)
- Contact Form: irasportswear.com/contact
- Bulk Enquiries: irasportswear.com/bulk-enquiry
- Social Media: Instagram @ira_sportswear | Facebook | LinkedIn